Managing unhappy tenants can be a pain. Discover some of the best tips for handling complaints the right way.

You’ll have a lot on your plate if you decide to manage your property on your own. You might think it will save you money, but it can cause other issues that may cost you more in the long run.

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This is especially the case when dealing with bad tenants. It’s not uncommon to have tenants who keep finding new ways to make your job a nightmare. They might not pay you on time – or at all. Worse yet, they might cause damage to your property, leaving you with no recourse.

This happened to an investor who wanted to save money by managing his property on his own. His tenants were unhappy and had no problems showing it. For instance, when they had issues with the door not working properly, they broke off the hinges. This was their way of asking the landlord to fix the issue more quickly.

It was obvious the landlord had accepted the wrong tenant into his property. While he did resolve the issue, it took a lot of time and effort.

So, what can you do when a tenant starts causing trouble? 

Here are a few great ways of dealing with them.

1. Maintain Communication

No matter the issue, the most important thing is to communicate with your tenant. You don’t want to ignore their complaints. This only makes the problem worse. The tenant might start to hate you and get vindictive.

This is why the first step in resolving any issue is to sit down and talk to your tenant in a constructive manner. This might not be easy, as the tenant is likely to be angry. You need to know how to placate them.

In many cases, the best way to do this is to hear them out and say you understand their complaint. You don’t have to take immediate action unless the problem is urgent. All it takes is showing that you care about their problem and letting them know you’ll deal with it. Of course, you’ll want to keep your word as soon as possible. But you don’t have to rush to the property as soon as the issue arises.

2. Remove Emotion from the Situation

When dealing with unhappy tenants, it’s all too easy to grow hot-headed and get into an argument. You should avoid this at all costs. The only thing it will do is anger the tenant and make the situation worse.

Wealth for Life emotion
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Instead, try to stay calm and collected when approaching a troubled tenant. This may not be easy, but it’s essential to resolving conflicts in a healthy way. You need to show your tenant you’re able to keep your temper and be rational in all situations. 

If needed, take some time to cool off before dealing with the tenant. You might even want to sleep it off so you can look at things from a fresh perspective. If you approach your tenant in a rational and tactful manner, they’ll be much more open to what you have to say.

3. Hire a Good Property Manager

Despite your best efforts, you might not be able to resolve all the issues that come your way. Managing tenants can be quite a challenge, especially when they keep coming to you with more and more complaints. This often isn’t a one-person job.

When you feel overwhelmed, don’t hesitate to ask for reinforcements. A good property manager can help you resolve issues in a constructive manner that makes everyone happy. Better yet, they can proactively make sure you avoid issues by finding good tenants.

  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

Just ask our clients Tom and Khali Wilson. While they wanted to invest in a property, they had all sorts of doubts. Among their many concerns, they weren’t sure they’d be able to find good tenants. With a child to take care of, they didn’t want to deal with unhappy tenants.

We managed to help them overcome all their fears, including that of taking on tenants from hell. We found tenants who fit their needs perfectly and resolved all issues that arose. This left Tom and Khali with the peace of mind of knowing that their property is in good hands.

4. Work with the Tenant on a Plan of Action

Being objective about the complaints you receive is important to resolving them. This gives you a chance to create a fair outcome that benefits both sides. Without a clear plan of action, one of you is very likely to suffer.

For example, let’s say the tenant complains about the performance of your appliances. To keep the tenant happy, your first reaction might be to replace the appliances. But this can cost you a lot of money and time, and may not be worth it. Worse yet, it opens the door for your tenant to push you around and demand other improvements, necessary or not.

Instead of doing this, you might offer to test the equipment for your tenant. A third-party technician can go have a look and see if the problem is as serious as the tenant says it is.

If it is, try replacing only the appliances that perform poorly. Let the tenant know that the others are still okay so there’s no reason to replace them. If needed, you can tweak the performance instead of replacing the whole thing.

This shows your tenant you’re willing to help them without letting them take advantage of you. Again, it comes down to communication and working together with your tenant.

5. Have a Written Complaint Policy

While you might be able to reason with some tenants, others might not be willing to cooperate. Despite your best efforts, reasonable communication might not do much. This is when you should turn towards a fixed complaint policy. 

This can be any formalised system that specifies reasonable versus unreasonable complaints. It can be as simple as a piece of paper explaining what complaints you’ll take into consideration.

This draws a clear line that doesn’t give the tenant too much power over you. At the same time, it gives them clarity, as they’ll know how to address any issues with the property. It gives both parties simplicity and removes many headaches the tenant might cause.

It’s best to have this policy ready for new tenants to see. It sets clear expectations and ensures that everyone’s on the same page.

Create a Win-Win Outcome

Whenever you’re working with people, you need to make sure that both sides benefit from the relationship. Dealing with tenants is no different. You should never come off as not caring about their well-being. On the other hand, you shouldn’t simply obey their commands and bend over backwards to make them happy.

Wealth for Life win-win
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  • Twitter
  • Google+
  • Pinterest
  • Gmail
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It’s all about setting clear expectations and ensuring open communication. Resolve any conflicts in a constructive manner that respects the needs of both sides. And if it seems like nothing you do has the desired outcome, you can always seek expert help.

We’ve helped many people resolve issues with unhappy tenants. Contact us and we’ll see what we can do to help.

Managing unhappy tenants can be a pain. Discover some of the best tips for handling complaints the right way.

You’ll have a lot on your plate if you decide to manage your property on your own. You might think it will save you money, but it can cause other issues that may cost you more in the long run.

Wealth for Life communication
  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

This is especially the case when dealing with bad tenants. It’s not uncommon to have tenants who keep finding new ways to make your job a nightmare. They might not pay you on time – or at all. Worse yet, they might cause damage to your property, leaving you with no recourse.

This happened to an investor who wanted to save money by managing his property on his own. His tenants were unhappy and had no problems showing it. For instance, when they had issues with the door not working properly, they broke off the hinges. This was their way of asking the landlord to fix the issue more quickly.

It was obvious the landlord had accepted the wrong tenant into his property. While he did resolve the issue, it took a lot of time and effort.

So, what can you do when a tenant starts causing trouble? 

Here are a few great ways of dealing with them.

1. Maintain Communication

No matter the issue, the most important thing is to communicate with your tenant. You don’t want to ignore their complaints. This only makes the problem worse. The tenant might start to hate you and get vindictive.

This is why the first step in resolving any issue is to sit down and talk to your tenant in a constructive manner. This might not be easy, as the tenant is likely to be angry. You need to know how to placate them.

In many cases, the best way to do this is to hear them out and say you understand their complaint. You don’t have to take immediate action unless the problem is urgent. All it takes is showing that you care about their problem and letting them know you’ll deal with it. Of course, you’ll want to keep your word as soon as possible. But you don’t have to rush to the property as soon as the issue arises.

2. Remove Emotion from the Situation

When dealing with unhappy tenants, it’s all too easy to grow hot-headed and get into an argument. You should avoid this at all costs. The only thing it will do is anger the tenant and make the situation worse.

Wealth for Life emotion
  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

Instead, try to stay calm and collected when approaching a troubled tenant. This may not be easy, but it’s essential to resolving conflicts in a healthy way. You need to show your tenant you’re able to keep your temper and be rational in all situations. 

If needed, take some time to cool off before dealing with the tenant. You might even want to sleep it off so you can look at things from a fresh perspective. If you approach your tenant in a rational and tactful manner, they’ll be much more open to what you have to say.

3. Hire a Good Property Manager

Despite your best efforts, you might not be able to resolve all the issues that come your way. Managing tenants can be quite a challenge, especially when they keep coming to you with more and more complaints. This often isn’t a one-person job.

When you feel overwhelmed, don’t hesitate to ask for reinforcements. A good property manager can help you resolve issues in a constructive manner that makes everyone happy. Better yet, they can proactively make sure you avoid issues by finding good tenants.

  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

Just ask our clients Tom and Khali Wilson. While they wanted to invest in a property, they had all sorts of doubts. Among their many concerns, they weren’t sure they’d be able to find good tenants. With a child to take care of, they didn’t want to deal with unhappy tenants.

We managed to help them overcome all their fears, including that of taking on tenants from hell. We found tenants who fit their needs perfectly and resolved all issues that arose. This left Tom and Khali with the peace of mind of knowing that their property is in good hands.

4. Work with the Tenant on a Plan of Action

Being objective about the complaints you receive is important to resolving them. This gives you a chance to create a fair outcome that benefits both sides. Without a clear plan of action, one of you is very likely to suffer.

For example, let’s say the tenant complains about the performance of your appliances. To keep the tenant happy, your first reaction might be to replace the appliances. But this can cost you a lot of money and time, and may not be worth it. Worse yet, it opens the door for your tenant to push you around and demand other improvements, necessary or not.

Instead of doing this, you might offer to test the equipment for your tenant. A third-party technician can go have a look and see if the problem is as serious as the tenant says it is.

If it is, try replacing only the appliances that perform poorly. Let the tenant know that the others are still okay so there’s no reason to replace them. If needed, you can tweak the performance instead of replacing the whole thing.

This shows your tenant you’re willing to help them without letting them take advantage of you. Again, it comes down to communication and working together with your tenant.

5. Have a Written Complaint Policy

While you might be able to reason with some tenants, others might not be willing to cooperate. Despite your best efforts, reasonable communication might not do much. This is when you should turn towards a fixed complaint policy. 

This can be any formalised system that specifies reasonable versus unreasonable complaints. It can be as simple as a piece of paper explaining what complaints you’ll take into consideration.

This draws a clear line that doesn’t give the tenant too much power over you. At the same time, it gives them clarity, as they’ll know how to address any issues with the property. It gives both parties simplicity and removes many headaches the tenant might cause.

It’s best to have this policy ready for new tenants to see. It sets clear expectations and ensures that everyone’s on the same page.

Create a Win-Win Outcome

Whenever you’re working with people, you need to make sure that both sides benefit from the relationship. Dealing with tenants is no different. You should never come off as not caring about their well-being. On the other hand, you shouldn’t simply obey their commands and bend over backwards to make them happy.

Wealth for Life win-win
  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

It’s all about setting clear expectations and ensuring open communication. Resolve any conflicts in a constructive manner that respects the needs of both sides. And if it seems like nothing you do has the desired outcome, you can always seek expert help.

We’ve helped many people resolve issues with unhappy tenants. Contact us and we’ll see what we can do to help.

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