You want to hold onto your premium tenants. Find out what they complain about the most and ways to address it.

Great tenants are hard to find. You may see dozens of applicants for a single property. But these premium clients are the ones you want to do your best to keep.

Why are good tenants worth the effort?

Wealth for Life Renters issues
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First, a good tenant is a stable source of cash flow. They have stable rental histories so they’re less likely to leave as soon as the lease is up. Or before.

They are also more likely to treat your properties with care and respect. And importantly, they’re more likely to pay on time.

So it’s worth your while to keep them happy. After all, happy tenants stay longer.

Taking care of tenant complaints is one way to keep good tenants happy in your property. But you don’t have to wait until it becomes an issue. 

Address common complaints before a client moves into the property, if at all possible. Staying on top of potential issues can prevent future problems. It can also build a positive foundation for your rental relationship.

The Complaints

Tenants have many common complaints. But they’re generally avoidable if you address them beforehand. Take a look at how you can get ahead of some common issues:

Complaint #1 – Lack of Proper Communication

Poor communication is one of the most common complaints amongst tenants. Nothing’s quite as irritating as feeling ignored. Yet some property managers and landlords are guilty of delayed responses.

There are property managers who don’t get back to their tenants at all. And that’s a recipe for failure.

Wealth for Life close attention
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  • Pinterest
  • Gmail
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Some examples of poor communication include:

  • Never replying to emails
  • Not answering phone calls
  • Not addressing concerns

You may justify your unresponsiveness with different reasons. Perhaps you felt that the first complaint didn’t warrant concern. Or maybe you think the issue isn’t your responsibility.

However, by not responding you’re sending a message that you’re unwilling to listen to their problems. 

Show them that you value and respect them as tenants by responding quickly. Talk to your tenants. And if they have issues, hear them out. 

It only takes a few minutes to attend to a tenant properly. But it can take much longer to replace a good tenant.

Complaint #2 – Maintenance Problems

Maintenance problems happen sometimes. Sometimes things wear out or break. And you can’t necessarily predict when it will happen.

However, you can put the right complaint resolution system in place.

First, include specific instructions about complaint resolution in the lease. This can include:

  • Reporting the issue (online request, phone call, email)
  • Response time for different maintenance complaints
  • Instructions about emergency issues

In addition, remember to respond to all requests promptly. Keep in constant communication, especially if you have to modify the time frame to fix the issue.

Lastly, perform follow-ups after the service. Call a few days afterwards to check up on the resolution. Doing this step lets your tenant know that you care for their well-being and comfort.

Complaint #3 – Noisy Neighbours

Noise complaints can be anything from pets barking all night to noisy parties. This one is tricky because you may not be able to do anything about it.

Wealth for Life good tenants
  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

But you can create a sound barrier to reduce or prevent these types of noise complaints. Put up shrubbery on the outside to help insulate the property from the outside.

You can also try extra insulation, carpeting, and soundproofing. These measures may cost a little extra from you. However, this expense can help mitigate eventual noise complaint issues.

In addition, you may be able to ask your renter to resolve the issue amicably on their own. Just know that you may eventually have to talk to the other property owner yourself.

Complaint #4 – Poor Cleanliness

There’s nothing worse than getting into a new place and discovering it’s dirty. The idea of clean may differ from person to person. But if you make sure the property is spotless from the beginning, you may avoid this complaint.

Keep in mind that there’s a certain measure of excitement when new renters move in. The last thing you want is for them to have to clean before they move their furniture in. It sets the wrong tone for the tenant-landlord relationship.

Pay close attention to damage from the previous renters like scuff marks on the walls or dirty carpeting. You want your renters to stay for years. So make sure they feel like they’re genuinely stepping into their new home when they open the door.

Complaint #5 – Creepy Crawlies On the Premises

Pest home invasions can send your quality tenants running out of the door – and on the lease. So make sure you keep on top of preventative measures to ensure this doesn’t happen. Treat your properties regularly so this doesn’t happen.

And if you get a complaint about pests?

Make sure you address the issue immediately. Call an exterminator and let your renter know you’re on top of it. Also, don’t forget to follow up afterwards.

Complaint #6 – Unattractive Landscaping

Landscaping can make a difference in your tenant’s happiness. Pay special attention to the style and type of plants used in common areas.

In addition, remember to schedule regular landscaping maintenance. Complaints in this area can range from lawns not mowed to trees blocking the view. 

And don’t forget regular property visits! Checking for yourself can give you a bird’s eye view of potential landscaping problems.

Complaint #7 – Parking Space Confusion

Another complaint you may hear is about parking spaces around your unit. Common parking issues may be:

  • Tenants parking in the wrong bays
  • Visitors using a parking space as their own private space
  • Tenants parking in visitor bays

This can be a simple resolution if you have the parking rules stated in the lease agreement. However, it may get a little tricky if it involves tenants in other properties. If that’s the case, you may have to speak with the other property owners yourself.

Complaint #8 – Lingering Odour

Sometimes strong odours can linger in a living space long after a tenant leaves. This can make for an uncomfortable living space for the next tenant. Odours can come from cooking, pets, or even smoking indoors.

First, make sure you have a proper ventilation system in place for potential cooking odours. Also, make sure that the vents receive cleaning regularly.

You can also try a fresh coat of paint or replacing the carpeting if the smell lingers. As a last resort, you may also want to implement a no smoking or pet policy to mitigate future issues.

 

The Final Word On Tackling Common Problems

Tenants may have many common complaints. But you can avoid many of them by implementing some simple solutions. 

Wealth for Life keeping tenants
  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

Communication is key to any potential problem resolution. Responding promptly can help tenants feel like you value them and listening to what they say. 

Also, make sure that you have proper complaint resolution in place. Write it into the lease and discuss it with your tenants, too. 

Make sure that your solutions happen within a reasonable timeframe. And always follow up any work with a call or visit.

Lastly, small maintenance chores like landscaping and pest control can go a long way toward keeping your tenant happy. You may have to step in from time to time to deal with other issues. But if you keep on top of potential complaints, you can hang onto those premium tenants.

If you’re ready to put these solutions into practice, we can help.

Our property management services know how to keep tenants happy. Get in touch with Wealth for Life to find out what we can do for you.

You want to hold onto your premium tenants. Find out what they complain about the most and ways to address it.

Great tenants are hard to find. You may see dozens of applicants for a single property. But these premium clients are the ones you want to do your best to keep.

Why are good tenants worth the effort?

Wealth for Life Renters issues
  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

First, a good tenant is a stable source of cash flow. They have stable rental histories so they’re less likely to leave as soon as the lease is up. Or before.

They are also more likely to treat your properties with care and respect. And importantly, they’re more likely to pay on time.

So it’s worth your while to keep them happy. After all, happy tenants stay longer.

Taking care of tenant complaints is one way to keep good tenants happy in your property. But you don’t have to wait until it becomes an issue. 

Address common complaints before a client moves into the property, if at all possible. Staying on top of potential issues can prevent future problems. It can also build a positive foundation for your rental relationship.

The Complaints

Tenants have many common complaints. But they’re generally avoidable if you address them beforehand. Take a look at how you can get ahead of some common issues:

Complaint #1 – Lack of Proper Communication

Poor communication is one of the most common complaints amongst tenants. Nothing’s quite as irritating as feeling ignored. Yet some property managers and landlords are guilty of delayed responses.

There are property managers who don’t get back to their tenants at all. And that’s a recipe for failure.

Wealth for Life close attention
  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

Some examples of poor communication include:

  • Never replying to emails
  • Not answering phone calls
  • Not addressing concerns

You may justify your unresponsiveness with different reasons. Perhaps you felt that the first complaint didn’t warrant concern. Or maybe you think the issue isn’t your responsibility.

However, by not responding you’re sending a message that you’re unwilling to listen to their problems. 

Show them that you value and respect them as tenants by responding quickly. Talk to your tenants. And if they have issues, hear them out. 

It only takes a few minutes to attend to a tenant properly. But it can take much longer to replace a good tenant.

Complaint #2 – Maintenance Problems

Maintenance problems happen sometimes. Sometimes things wear out or break. And you can’t necessarily predict when it will happen.

However, you can put the right complaint resolution system in place.

First, include specific instructions about complaint resolution in the lease. This can include:

  • Reporting the issue (online request, phone call, email)
  • Response time for different maintenance complaints
  • Instructions about emergency issues

In addition, remember to respond to all requests promptly. Keep in constant communication, especially if you have to modify the time frame to fix the issue.

Lastly, perform follow-ups after the service. Call a few days afterwards to check up on the resolution. Doing this step lets your tenant know that you care for their well-being and comfort.

Complaint #3 – Noisy Neighbours

Noise complaints can be anything from pets barking all night to noisy parties. This one is tricky because you may not be able to do anything about it.

Wealth for Life good tenants
  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

But you can create a sound barrier to reduce or prevent these types of noise complaints. Put up shrubbery on the outside to help insulate the property from the outside.

You can also try extra insulation, carpeting, and soundproofing. These measures may cost a little extra from you. However, this expense can help mitigate eventual noise complaint issues.

In addition, you may be able to ask your renter to resolve the issue amicably on their own. Just know that you may eventually have to talk to the other property owner yourself.

Complaint #4 – Poor Cleanliness

There’s nothing worse than getting into a new place and discovering it’s dirty. The idea of clean may differ from person to person. But if you make sure the property is spotless from the beginning, you may avoid this complaint.

Keep in mind that there’s a certain measure of excitement when new renters move in. The last thing you want is for them to have to clean before they move their furniture in. It sets the wrong tone for the tenant-landlord relationship.

Pay close attention to damage from the previous renters like scuff marks on the walls or dirty carpeting. You want your renters to stay for years. So make sure they feel like they’re genuinely stepping into their new home when they open the door.

Complaint #5 – Creepy Crawlies On the Premises

Pest home invasions can send your quality tenants running out of the door – and on the lease. So make sure you keep on top of preventative measures to ensure this doesn’t happen. Treat your properties regularly so this doesn’t happen.

And if you get a complaint about pests?

Make sure you address the issue immediately. Call an exterminator and let your renter know you’re on top of it. Also, don’t forget to follow up afterwards.

Complaint #6 – Unattractive Landscaping

Landscaping can make a difference in your tenant’s happiness. Pay special attention to the style and type of plants used in common areas.

In addition, remember to schedule regular landscaping maintenance. Complaints in this area can range from lawns not mowed to trees blocking the view. 

And don’t forget regular property visits! Checking for yourself can give you a bird’s eye view of potential landscaping problems.

Complaint #7 – Parking Space Confusion

Another complaint you may hear is about parking spaces around your unit. Common parking issues may be:

  • Tenants parking in the wrong bays
  • Visitors using a parking space as their own private space
  • Tenants parking in visitor bays

This can be a simple resolution if you have the parking rules stated in the lease agreement. However, it may get a little tricky if it involves tenants in other properties. If that’s the case, you may have to speak with the other property owners yourself.

Complaint #8 – Lingering Odour

Sometimes strong odours can linger in a living space long after a tenant leaves. This can make for an uncomfortable living space for the next tenant. Odours can come from cooking, pets, or even smoking indoors.

First, make sure you have a proper ventilation system in place for potential cooking odours. Also, make sure that the vents receive cleaning regularly.

You can also try a fresh coat of paint or replacing the carpeting if the smell lingers. As a last resort, you may also want to implement a no smoking or pet policy to mitigate future issues.

 

The Final Word On Tackling Common Problems

Tenants may have many common complaints. But you can avoid many of them by implementing some simple solutions. 

Wealth for Life keeping tenants
  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Gmail
  • LinkedIn

Communication is key to any potential problem resolution. Responding promptly can help tenants feel like you value them and listening to what they say. 

Also, make sure that you have proper complaint resolution in place. Write it into the lease and discuss it with your tenants, too. 

Make sure that your solutions happen within a reasonable timeframe. And always follow up any work with a call or visit.

Lastly, small maintenance chores like landscaping and pest control can go a long way toward keeping your tenant happy. You may have to step in from time to time to deal with other issues. But if you keep on top of potential complaints, you can hang onto those premium tenants.

If you’re ready to put these solutions into practice, we can help.

Our property management services know how to keep tenants happy. Get in touch with Wealth for Life to find out what we can do for you.

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