Social Media Moderator
WEALTH FOR LIFE I SOUTH MELBOURNE I AUSTRALIA
FULL TIME ROLE
ABOUT THE COMPANY
An organisation that is fast becoming the most recognised and most trusted brand in Australian financial services and real estate investment solutions. A purely results based business who’s end product is clients whose net worth and income continues to increase from the investment solutions provided by the organisation. For over 15 years, the company has serviced over 17,000 clients all over Australia and helped every day hard working Australians commence the journey of replacing their working income with passive income in excess of $150,000 to $200,000 per annum for the rest of their lives. Founded and led by CEO Anthony Peluso, an author, real estate expert, investor, developer and public speaker, Wealth For Life takes a cutting-edge approach, using a tried, tested and proven formula for creating financial freedom for those that have a burning desire to improve their financial position.
POSITION
As a social media content moderator, your job is to monitor each post or upload on a social media platform and decide whether or not it requires a response. In this role, you may rotate through each channel to check new uploads, engage with the community, investigate issues, provide customer support, or respond to inquiries.
RESPONSIBILITIES
Day-to-day moderation across multiple social media on our social media pages.
Delete spam or inappropriate comments from our social media posts.
Identify and engage online community and Super Users by analysing and responding to content on company-owned and controlled social sites, such as a community forum, news site, live event, or a brand's Facebook page.
Utilise independent judgment with impeccable decision quality and understanding of when and how to escalate.
Gather customer feedback and report back to the social media and client relations team with information when customers require further action.
Work with team lead to improve the flow of information/content coming into our social media.
Partner with the Community team to approve requests into our Facebook Groups.
Participate in the creative development process with program managers for deliverables that support online community engagement.
Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
Customer Service/Sales mentality.
Accurate data entry into google sheets.
Scout for leads and follow up within a timely manner.
Manage and use social media moderation software (Sprout Social) to reply to comments.
Must be able to moderate posts when needed/during non-traditional work hours.
Respond to follower comments within 1-2 hours.
Report follower concerns within 1 hour.
Call out to customers to elicit further feedback/or at manager requests for unique projects (i.e. success stories, reviews, etc.)
Other tasks as requested by management.
Qualifications
Must have experience with social media for business (Facebook, Instagram, Twitter, Youtube, LinkedIn, etc.)
Experience with using MAC computers/tech-savvy.
Demonstrated understanding of consumer behaviour and applies insights to daily work.
MUST be conversational, with a strong grasp of English in written format.
This is full-time Monday to Friday 9am to 6pm, with additional hours/times and might require some travel. Wealth For Life is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other status protected under federal, state, or local law.
ENQUIRE OR APPLY FOR THIS ROLE
If you’d like to submit a cover letter or CV please send as an attachment to lhay@wealthforlife.com.au